Return Policy

Merchandise must be returned within 30 days of receipt of order with a return authorization number. Only unused and unopened merchandise with its original packaging and accessories will be accepted.

 

All returns are subject to a minimum 15% restocking fee, therefore we encourage you to estimate your needs as closely as possible.

 

Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned.

 

Returned shipping is the responsibility of the sender. Product received without a Return Authorization or non-returnable items with or without a Return Authorization Number will become property of Anderson's Prom and no refund will be given.

 

Imprinted items are non-returnable.

 

Email us to request a Return Authorization. Please give specific reasons for your return, the items(s) you are returning and your order number. Expect your Return Authorization within 48 hours.

 

NOTE: Authorization is required to obtain credit.