Sales Policy: (Top of Page)
We will ship open account to any school providing the order is authorized by a faculty member or the principal. For your convenience we also accept Discover, Visa, American Express and MasterCard.

Terms: (Top of Page)
Payment is due 30 days from date of invoice. A 1 1/2% monthly charge (18% annual rate) will be added to past due accounts. A service charge of $15 will be charged on any returned check. Credit balances not claimed or used within 90 days of invoicing become property of Alphabet U.

Shipping: (Top of Page)
Warehoused items are usually shipped within 24-48 hours after we receive your order.
We ship orders via UPS whenever possible. All merchandise should be opened and inspected as soon as it arrives. Any problem with shipping should be reported immediately to Customer Service 1.877.800.4665. Expedited shipping is also available; call customer service (1.877.800.4665) for details.

Ground Shipping, Handling and Insurance within the 48 adjacent United States:

Orders originating in Minnesota must pay sales tax or provide a copy of a tax-exempt certificate.

Returns: (Top of Page)
Merchandise must be returned within 30 days of receipt of order with a return authorization number. Only unused and unopened merchandise with its original packaging and accessories will be accepted. All returns are subject to a minimum 15% restocking fee, therefore we encourage you to estimate your needs as closely as possible. Due to health concerns, costumes, headwear, and food items cannot be returned. Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned. Imprinted items are non-returnable. Returned shipping is the responsibility of the sender. Product received without a Return Authorization Number becomes the property of Anderson’s. Return policy subject to change without notice.

Personalized Items: (Top of Page)
Be sure to give us the exact date of your event. Allow specified production time plus shipping time on all personalized items. Orders for these items are not subject to cancellation once processing has started.

Customer Service: (Top of Page)
Questions regarding your order? Call Customer Service toll free at 1.877.800.4665 or email them by using customer comments on the homepage. Please have order number ready.

Canadian Orders: (Top of Page)
Catalog prices are quoted and must be paid in U.S. dollars. Allow ample time for shipment to clear customs. Our customers in Canada can order toll free: 1-800-229-3258. UPS now ships to 80% of the Canadian population.

Logos: (Top of Page)
The display of any design or logo in this catalog is for demonstration purposes only and does not indicate or imply that any such design or logo may be reproduced without the authorization of the owner of any trademark, copyright or other right in such design or logo.

The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual or entity is the owner of all trademarks or copyrighted material contained therein or has obtained any required consents or authorizations from the owner(s) to print such material.

Phone Orders: (Top of Page)
Call toll free: 1-800-229-3258
Mondays through Fridays:
7:00 a.m. - 6:30 p.m. Central Time
24 Hour Fax: 1-651-426-0275 Please do not fax artwork!

Original Art: (Top of Page)
There is a $14.00 art fee for original designs. Orders that require original designs should note this in special instructions. All artwork should be sent to us as black and white or camera ready. For an original design, please e-mail your artwork to artroom@zgate.com after you have placed your order. Please be sure to place your 7-digit order number in the subject line. There is a $15 charge for an original design.

Proofs: (Top of Page)
A paper proof will be sent, at your request, prior to production. There will be no charge for this if the order is placed within 30 days. If order is not place you will be billed $25.00.

Pricing and Information: (Top of Page)
We make every effort to ensure that all information in the catalog and on this web site is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.

How to Order by Phone/Fax: (Top of Page)
1. Fill out the order form giving all necessary information for each item ordered. Please sketch copy & copy placement for each item. When you’ve completed the form, double-check it!

2. Are you using your own original design ($14 charge)? If so, you must send the artwork in with the order. Please do not try to place this order by phone or fax.

3. A faculty member must sign the order to authorize shipment and guarantee payment.

4. To save time, the order may be phoned in by your principal or a faculty member. Call our toll-free order line 1.877.800.4665.

5. Do not mail the order form to us if you phone in the order. This will result in a duplicate shipment. If your school requires a purchase order be sent, please mark it CONFIRMATION OF PHONE ORDER #-----. The order taker will give you the order number when you place your order.

6. After your order has been shipped you will receive an invoice. Please pay amount due.

Less than Minimum Quantity: (Top of Page)
If you need less than minimum please contact us. In many cases (but not all), we can print less than minimum specified. However there is a slight charge for this service.

Overruns & Underruns: (Top of Page)
Due to the variation in manufacturing of personalized items, quantity shipped may vary from the quantity ordered by 5% over or under. This will be considered fulfillment of your order and you will be billed for quantity shipped.

Anderson's Guarantee: (Top of Page)
We proudly stand by our products and service 100%. If you are dissatisfied, for any reason, Anderson's will replace the item(s) in question or refund your money. No hassle, no problem.