HOW TO ORDER
Order Online
Shop online for 24 hour convenience at www.AlphabetU.com Place your selections in the shopping basket and continue shopping until you are ready to checkout. When you are ready to checkout, simply complete the billing information and submit your order.
By Mail
Complete the proper order form(s) found in our catalog. Have the order authorized by your principal or faculty advisor. Shipping charges for contiguous 48 states; shipments outside of this area will be subject to additional charges.
By Phone
Complete the proper order form(s) found in our catalog and have them ready when you call in your order. To avoid duplicate orders, DO NOT MAIL THE FORM IF YOU PHONE IN YOUR ORDER. If your school requires that a purchase order be sent for phone orders, the purchase order must be marked in large, bold letters CONFIRMATION OF PHONE ORDER--DO NOT DUPLICATE. Phone orders placed by students must be authorized by the principal or a faculty member at the time the order is placed.
Telephone: 1.877.800.4665
Hours: 7:00 a.m. to 5:00 p.m. Monday through Friday CST
By Fax
Complete the proper order form(s) found in our catalog. To avoid duplication, DO NOT MAIL IN THE FORM IF YOU FAX YOUR ORDER. Fax: 651-426-0275
*PLEASE NOTE
Orders that require original artwork cannot be faxed. For an original design, please e-mail your artwork to artroom@zgate.com after you have placed your order. Please be sure to place your 7-digit order number in the subject line. There is a $15 charge for an original design.We also accept original artwork via mail.
Acknowledgements and Open Accounts
All mail-in orders will be acknowledged. We will ship open account to any school providing the order is signed by the principal or faculty advisor. Visa, MasterCard, Discover, and American Express are accepted.
Terms
Payment is due 30 days from the date of invoice. A 1 1/2% monthly charge (18% annual rate) will be added to past due accounts. A service charge of a minimum of $15.00 will be applied to any returned check based on the rules and regulations of the state the check is drawn on. Credit balances not claimed or used within 90 days of invoicing become the property of Anderson’s.
Delivery
All merchandise should be opened and inspected as soon as it arrives. Any shortages or items that have been damaged in shipping should be reported immediately to Customer Service (toll free): 1.877.800.4665.
Anderson's Return Policy
Merchandise must be returned within 30 days of receipt of order with a Return Authorization Number. Only unused and unopened merchandise with its original packaging and accessories will be accepted.
All returns are subject to a minimum 15% restocking fee, therefore when ordering; we encourage you to estimate your needs as closely as possible.
Due to health concerns, costumes, headwear, and food items cannot be returned.
Other non-returnable items include; glow products, seasonal and/or dated items after the event date. All closeout sales are final and cannot be returned.
Imprinted items are non-returnable.
NOTE: Authorization is required to obtain credit.
Click here to obtain return authorization. Returned shipping is the responsibility of the sender. Product received without a Return Authorization Number becomes the property of Anderson’s.
Imprinted Items
Be sure to provide the exact date of your event when ordering. Allow specified production time plus shipping time. Cancellations or changes on all imprinted orders cannot be accepted once production has begun.
Customer Service
Please call our customer service department toll free at 1.877.800.4665 with any questions you may have regarding the products featured in our catalog or on this website.
Fewer than Minimum Orders
If you need a quantity that is fewer than the minimum noted, please contact us. In many cases (but not all), we can imprint fewer than the minimum specified. There will be a charge for this service.
In-House Rush Productions
Rush production charges are as follows:
Imprinted Items: 1st line item: $50.00. Each additional line item: $10.00.
Un-imprinted Items: Please call us at 1.877.800.4665 for a quote.
Pricing and Information
The prices stated in our catalog and on our website are effective from January 1 to December 31 of the current year. Merchandise ordered from outdated catalogs will be invoiced at current prices. We make every effort to ensure that all information in the catalog and on this website is correct at the time of publication. Occasionally, however, a typographical error may occur. While we try to portray our merchandise as accurately as possible, colors may vary slightly due to the printing process.
Shipping Charges
Orders are shipped via UPS ground service whenever possible; large orders may be sent by truck. If your order must be sent via air to meet your event date, you will be billed on the invoice. Due to the heavy and bulky nature of our kits, there will be an additional shipping charge equal to 10% of the total price of the theme or kit.
Due to the unforeseen circumstances such as a rise in the price of oil, shipping charges are subject to change without notice.
The following charges are for ground shipments within the continental United States. Shipments outside this area will be billed on the invoice.
| $ Amount of Order | Shipping Charge |
| $0.01 - $25.00 | $6.95 |
| $25.01 - $50.00 | $10.74 |
| $50.01 - $100.00 | $16.74 |
| $100.01 - $200.00 | $23.94 |
| $200.01 - $300.00 | $35.94 |
| $300.01 - $400.00 | $47.94 |
| Each additional $100 | Add $14.45 |
* Residents of Minnesota must pay sales tax on merchandise and shipping charges or submit a copy of tax exempt certificate.
Logos
The display of any design or logo in our catalog or this website is for demonstration purposes only and does not indicate or imply that any such design or logo may be reproduced without the authorization of the owner of any trademark, copyright or other right in such design or logo.
The submission of any order constitutes a representation and warranty by the individual or entity submitting the order that such individual or entity is the owner of all trademarks or copyrighted material contained therein or has obtained any required consents or authorizations from the owner(s) to print such material.
Measuring Instructions
Follow these instructions to ensure correct gown sizes
Measure each child with shoes on from the top of the head to the floor.
Write down each child’s name, and record his or her height in inches. Select the gown size that corresponds to each child’s height. If you are placing your order 3-6 months prior to the graduation date, add 1/2" to 1" to child’s present height and select gown size accordingly.
After all the children have been measured and the data recorded, total your quantity by gown size. Total gown sets should equal the number of children graduating, unless you are ordering extras. Transfer the totals to the appropriate section of the Graduation Apparel Order Form on page 18.
Our expandable cap is one-size-fits-all for preschool and kindergarten children. There is no need to measure children’s heads.